Range of Services for Automotive Importers

• Comprehensive portfolio of professional education for aftersales with special focus on application of theory in practice
• Mystery shopping (by phone + in person)
• Customer satisfaction surveys
• Dealer network analysis in the area of
  • management
  • new vehicle sales
  • service
• Training in Active Selling
• Marketing – its essence, efficient sales support, brand and dealer awareness within the region
• Brand standards compliance audit
• Managing stock of new vehicles
• Managing sales of new vehicles
• Defining the target groups
• Where to search for new “cold contacts”
• Database – its structure and particulars
• Working with databases (monitoring, assessing number of contacts and success rates)
• Analyzing new vehicle sales
• Structure of stock vehicles, rotation rates within the stock of new vehicles
• Counseling in the area of accessories and spare parts sales
• Communication with the service network including implementation of financial reporting and definition of business plans and objectives
• On-site coaching programs reflecting individual needs of the service partners
• Service process optimization
• Set-up of incentive programs for dealer’s productive and non-productive staff

Processes – Measuring their Efficiency

• Data collection, analysis, interpretation and reporting of key performance indicators (KPI)
• Analysis of operational-economy of the service network (BMO)
• Dealer equipment analysis

Market Position

• Analyzing and reporting customer satisfaction incl. setup of a project plan
• Utilization of CRM
• Staffing analysis (competence models)

Fleet

Fleet - it is clear that the sector of wholesale customers is the cornerstone of business in the automotive industry and form a large part of the profit of our business partners. While it is widely known that the fleet clients are different from private customers, it is necessary to identify the differences and find a way to fleet attract and retain customers.

We offer services focused on:

• Focus on development and trade fleet customers
• Greater resource utilization potential
• Designing products according to the needs of fleet customers at retail
• Coaching of fleet specialist within a dealership